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Refund & Returns Policy

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Last updated: June 2025

At Tivo8K, customer satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which refunds are granted for our IPTV subscription services.

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all subscription plans. If you are not satisfied with our service for any reason within the first 7 days of your subscription, you are entitled to a full refund — no questions asked.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

  • Your refund request is submitted within 7 days of your initial subscription purchase.
  • You have not violated our Terms of Use (e.g., sharing credentials, reselling access).
  • The request is made by the original account holder.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Refund requests made after the 7-day window has passed.
  • Accounts that have been suspended or terminated due to a violation of our Terms of Use.
  • Subscription renewals — renewals are non-refundable. Please cancel before your renewal date if you do not wish to continue.
  • Issues caused by incompatible devices, poor internet connection (minimum 4 Mbps required), or incorrect device configuration on the customer's side.
  • Partial refunds for unused days of a subscription period beyond the 7-day window are not provided.

4. How to Request a Refund

To submit a refund request, please contact our support team within the eligible period:

Please include your order details and the reason for your refund request. We will review and process eligible refunds within 5–10 business days.

5. Refund Method

Approved refunds will be returned to the original payment method used during purchase (credit/debit card, Apple Pay, Google Pay, or Klarna). Processing times may vary depending on your payment provider.

6. Trial Service

We encourage customers to take advantage of our free trial before purchasing a subscription. Contact our support team via WhatsApp or email to request a free trial and evaluate the service quality before committing.

7. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to reach out:

Tivo8K
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